What to Expect at Your Appointment
At Arches FootCare, we create truly custom-made foot orthoses—designed specifically for your feet, your needs, and your comfort. Unlike off-the-shelf arch supports, our orthotics are individually crafted to address your unique foot structure and alleviate discomfort. We use advanced German technology and multi-density materials to provide optimal support and cushioning.
At Arches FootCare, we create truly custom-made foot orthoses—designed specifically for your feet, your needs, and your comfort. Unlike off-the-shelf arch supports, our orthotics are individually crafted to address your unique foot structure and alleviate discomfort. We use advanced German technology and multi-density materials to provide optimal support and cushioning.
Schedule your Clinical Foot Assessment today!
Your Appointment with Heinz
✅ Medical History Review
✅ Medical History Review
- Discusses past foot conditions, symptoms, and injuries
- Considers lifestyle factors (occupation, activities, daily routines)
- Reviews current footwear, age, and weight to make the best recommendations
- Hands-on evaluation of foot structure and alignment
- Assesses strength, range of motion, and soft tissue health
- Identifies abnormalities or imbalances
- Observes walking pattern and posture
- Identifies any irregularities in movement
- Determines if orthotics are the best option for you
- Explains available treatments and expected benefits
- Creates a precise mold or scan for your custom orthotics
- Uses one of the following techniques:
◻️ Foam box casting
◻️ Plaster of Paris slipper casting
◻️ Laser scanning
How Custom Orthotics Are Made
1️⃣ Consult a Physician or Podiatrist (If Needed)
1️⃣ Consult a Physician or Podiatrist (If Needed)
- If you have a medical condition, your physician/podiatrist will diagnose your issue and provide a prescription.
- You may still schedule an appointment with our Certified Pedorthist for an assessment (30-60 minutes).
- If needed, we can assist in obtaining a prescription.
- A down payment of $85 is required to begin creating your custom orthotics.
- We will notify you when your orthotics are ready.
- Your dispense appointment (15-30 minutes) is free and ensures a proper fit.
- The remaining balance of $530 is due at this time.
- You may use an FSA or HSA for payment.
- It may take up to 30 days to adjust to your custom orthotics.
- If you need modifications, we offer one follow-up appointment free of charge.
- Any necessary adjustments are made same-day in our lab!
Frequently Asked Questions
What is a custom orthosis (orthotics)?
According to the Texas Department of Licensing and Regulations:
Why choose custom orthotics?
Custom orthotics provide relief from foot pain caused by high arches, flat feet, or other conditions affecting foot health and comfort. They are especially beneficial for individuals who spend long hours standing. Our Certified Pedorthist evaluates your needs based on your activity, weight, gait, foot shape, and physician diagnosis. A prescription is required, which can often be obtained through your doctor or facilitated by us.
Why are your custom orthotics so effective and different from others?
Our custom orthotics are tailored specifically for your feet through a thorough evaluation by our board-certified Pedorthist. This evaluation includes assessing your ankle and foot type, gait, stance, and specific concerns. Additional factors such as your height, weight, activity level, preferred shoe type, and medical conditions are also considered. Using a precise digital scan, our Pedorthist ensures that your orthotics are uniquely crafted for you.
What makes your custom orthotics unique?
Our Pedorthist determines the best orthotic design using:
How much do custom orthotics cost?
Who is authorized to make, fit, and dispense custom orthotics?
In Texas (and many other states), custom-made orthotics require a prescription from a licensed healthcare provider, such as a physician, podiatrist, or nurse practitioner.
Certified Pedorthists and Licensed Orthotists are allied healthcare specialists trained in assessing, designing, fabricating, and fitting custom foot orthotics.
Do you offer other custom footwear solutions?
Yes! We can also create shoe modifications to accommodate issues caused by disease, congenital conditions, overuse, or injury.
For more information or to schedule an appointment, call us at 254-773-2693.
At Arches FootCare, all custom orthotic appointments are handled by our Board-Certified Pedorthist.
Important Consumer Information:
Beware of False "Custom" Orthotics
Avoid Unverified Orthotic Sales
Exercise caution when purchasing orthotics at trade shows, sports expos, or cruises. If issues arise, returning for adjustments may not be an option—and these products are rarely truly custom-made.
Custom Orthotics for Young Children
Custom orthotics for children under age 5 are highly uncommon. Skeletal and soft tissue injuries requiring orthotic treatment typically do not develop until later in life. If needed, a pediatric specialist must prescribe them
What is a custom orthosis (orthotics)?
According to the Texas Department of Licensing and Regulations:
- "Orthosis" refers to a custom-fabricated or custom-fitted medical device designed to support, align, prevent, or correct neuromuscular or musculoskeletal issues.
- "Custom-fabricated" orthoses are designed and crafted specifically for an individual using biomechanical principles.
- "Custom-fitted" orthoses are adjusted and aligned to fit a specific individual.
Why choose custom orthotics?
Custom orthotics provide relief from foot pain caused by high arches, flat feet, or other conditions affecting foot health and comfort. They are especially beneficial for individuals who spend long hours standing. Our Certified Pedorthist evaluates your needs based on your activity, weight, gait, foot shape, and physician diagnosis. A prescription is required, which can often be obtained through your doctor or facilitated by us.
Why are your custom orthotics so effective and different from others?
Our custom orthotics are tailored specifically for your feet through a thorough evaluation by our board-certified Pedorthist. This evaluation includes assessing your ankle and foot type, gait, stance, and specific concerns. Additional factors such as your height, weight, activity level, preferred shoe type, and medical conditions are also considered. Using a precise digital scan, our Pedorthist ensures that your orthotics are uniquely crafted for you.
What makes your custom orthotics unique?
Our Pedorthist determines the best orthotic design using:
- 11 different models (e.g., sport, diabetic, etc.)
- 35 material densities (combining up to three in a single orthotic)
- 12 types of inlays and offloads specific to your condition
- 15 unique design elements, such as deep heel cups or metatarsal pads
- 12 types of cushion
- 12 different top covers
How much do custom orthotics cost?
- Custom Orthoses: $530
- A $85 non-refundable deposit is required (applied toward the total cost)
- The price includes foot scanning, the dispensing appointment, and one complimentary follow-up appointment if needed.
- A $55 charge applies for the full assessment.
Who is authorized to make, fit, and dispense custom orthotics?
In Texas (and many other states), custom-made orthotics require a prescription from a licensed healthcare provider, such as a physician, podiatrist, or nurse practitioner.
Certified Pedorthists and Licensed Orthotists are allied healthcare specialists trained in assessing, designing, fabricating, and fitting custom foot orthotics.
Do you offer other custom footwear solutions?
Yes! We can also create shoe modifications to accommodate issues caused by disease, congenital conditions, overuse, or injury.
For more information or to schedule an appointment, call us at 254-773-2693.
At Arches FootCare, all custom orthotic appointments are handled by our Board-Certified Pedorthist.
Important Consumer Information:
Beware of False "Custom" Orthotics
- True custom orthotics take time to make. If a store provides you with a "custom" orthotic within minutes, it is not a custom product.
- Custom orthotics should be made by medical professionals, not salespeople.
- The provider should have the ability to modify your orthotic as needed.
Avoid Unverified Orthotic Sales
Exercise caution when purchasing orthotics at trade shows, sports expos, or cruises. If issues arise, returning for adjustments may not be an option—and these products are rarely truly custom-made.
Custom Orthotics for Young Children
Custom orthotics for children under age 5 are highly uncommon. Skeletal and soft tissue injuries requiring orthotic treatment typically do not develop until later in life. If needed, a pediatric specialist must prescribe them