
Return Policy
At Arches FootCare, we strive to offer a fair and transparent return policy that aligns with industry standards, ensuring a positive shopping experience for all our customers. Our policy is clearly printed on each receipt and posted at the cash register for your convenience.
General Return Guidelines
. We are committed to helping you find the perfect solution for your foot health.
At Arches FootCare, we strive to offer a fair and transparent return policy that aligns with industry standards, ensuring a positive shopping experience for all our customers. Our policy is clearly printed on each receipt and posted at the cash register for your convenience.
General Return Guidelines
- We do not resell returned shoes or items under any circumstances. Every item you purchase from Arches FootCare is new and the first time being sold.
- We work closely with manufacturers to honor any return guarantees or policies available to you. If the manufacturer allows returns or exchanges, we will pass those terms along to you.
- While we provide personalized assistance in helping you select the right fit, the final decision on a purchase is the customer's responsibility.
- All clearance items are final sale. These products are new, discontinued items marked down for sale. No returns or exchanges will be accepted.
- Brooks offers a 30-day wear guarantee. We encourage customers to wear the shoes both indoors and outdoors to allow time for the shoes to soften to your feet. Returns are accepted within 30 days of purchase. Please bring your receipt as proof of purchase; tags and boxes are not necessary.
- Due to the nature of the materials used in Naot and Birkenstock shoes (foam and leather), these brands imprint your footprint almost immediately, making them ineligible for return or exchange. The manufacturer’s policy prohibits returns on these items, regardless of whether they have been worn inside on carpet.
- Taos shoes are non-returnable. This company does not accept returns, and we are unable to offer a return or exchange.
- These brands do not have return policies that we can extend to customers. Therefore, no returns or exchanges are permitted for these items.
- Custom orthotics, other personalized items, and personal products (e.g., toe separators) are non-refundable.
- Feetures socks are backed by a Lifetime Guarantee. For details, please visit Feetures Return Policy.
- Over-the-counter (OTC) arch supports are non-refundable. Please note that it may take up to 4 weeks for your feet to adjust to the new supports. We recommend gradually increasing wear time each day to avoid discomfort. If adjustments are needed, we offer heat-molding services—just make an appointment to visit us with your arch supports and shoes.
- These arch supports are non-returnable or exchangeable.
. We are committed to helping you find the perfect solution for your foot health.